Troubleshooting PCG Undeployment

If PCG undeployment fails, you have to manually delete all the NSX Cloud-created entities in NSX Manager as well as in the public cloud.

• In your public cloud:
  • Terminate all PCGs in the Transit VPC/VNet.
  • Move all your workload VMs to a security group not created by NSX Cloud.
  • For Microsoft Azure, also delete the NSX Cloud-created Resource Group named like nsx-gw-<vnet ID>-rg.
• Delete the auto-created entities with the VPC/VNet ID in NSX Manager as listed here: Auto-created NSX Logical Entities.
  Note: Do not delete the global entities that are auto-created. Only delete the ones that have the VPC/VNet ID in their name.
• Restart the CSM Service. Log in to the CSM appliance CLI and run the restart service cloud-service-manager command.

Important: If the PCG un-deployment fails even after performing the steps mentioned in this topic or you need to redeploy in same VPC/VNet, a database cleanup for PCG may be required. The database cleanup needs engineering assistance. If you want to clean-up the PCG database, contact the VMware support team.