RMA Reactivation Scenarios

There are several scenarios that require an Edge RMA reactivation. This section describes two of the most common scenarios.

Replace an Edge Due to a Malfunction

A typical scenario that requires an Edge RMA reactivation occurs when a malfunctioned Edge of the same model needs replacing. For example, a customer needs to replace a 520 Edge model with another 520 Edge model. The detailed RMA Reactivation Steps below describe the complete process for this scenario.

Upgrade an Edge Hardware Model

Another common scenario that requires an Edge RMA reactivation is when a customer wants to replace an Edge with a different model. Usually this is due to a scaling issue in which a customer has outgrown the capacity of the current Edge. To avoid an activation failure in this scenario, it is important to remember to complete Step 8 (select the RMA model that will replace the old model from the RMA Model drop- down menu) and Step 9 (click the Update button) of the RMA Reactivation Steps below.