You can manage the Edge software images assigned to an enterprise directly by assigning an Operator Profile to an enterprise or allow an Enterprise Super User to manage the software images.

In the Operator portal, navigate to Manage Customers.

Select a customer and click Actions > Modify or click the link to the customer.

In the Enterprise portal, click Configure > Customers.

In the Customer Configuration page, the Edge Image Management section displays the current operator profile associated with the selected enterprise customer. As an Operator Super User, you can select and assign a different operator profile from the list of operator profiles available for the customer, if needed.

While switching to another operator profile, consider the following restrictions:

  • If you switch from a Segment-based Operator Profile to a Network-based Operator Profile, the Edges in the enterprise for the Segment-based Profile do not receive any software image updates.
  • If you switch from a Network-based Operator Profile to a Segment-based Operator Profile, the Edges in the enterprise for the Network-based Profile do not receive any software image updates.
If you want an Enterprise Super User to manage Edge software images, you must enable the Delegate Edge Software Image Management checkbox. Once you enable Delegate Edge Software Image Management and click Save Changes, all the assigned software images for the enterprise customer appears. Click Modify to add or remove a software image for the selected customer.
Note: You can remove an assigned image from an enterprise customer only if the image is not a default image and it is not currently used by any Edges within the enterprise.
Note: For the 5.1.0 release, an Operator Profile could include Platform and Modem Firmware image and/or Factory Default image details for various Edge devices as follows, (Firmware Platform images for 6X0 Edge device models and 3X00 Edge device models (3400/3800/3810), Firmware Modem images for 510-LTE (Edge 510LTE-AE, Edge 510LTE-AP) and 610-LTE (Edge 610LTE-AM, Edge 61LTE-RW), and Factory images for all physical SD-WAN Edge devices. For more information, see Firmware and Software Images with New Orchestrator UI and Manage Operator Profiles.