Monitor Alerts

SASE Orchestrator allows to configure alerts that notify the Enterprise Administrators or other support users, whenever an event occurs.

In the SD-WAN service of the Enterprise portal, click Monitor > Alerts.

The Alerts window displays the alerts received for different type of events:

You can choose a specific time period from the drop-down menu, to view the alerts for the selected duration.

To view details of specific alerts, you can use the filter option. Click the Filter icon in the Search option to define the criteria.

Click the CSV option to download a report of the Alerts in CSV format. You can also choose to include the Operator alerts.

The Alerts window displays the following details:

Option	Description
Trigger Time	Time at which the alert got triggered.
Notification Time	Time at which the operator or customer received the alert. The notification time depends on the delay time configured in the Alerts & Notifications page.
Category	Indicates whether the alert is received by the Operator or the Customer.
Type	Displays the alert type.
Description	Displays the details of Edge or link related to the alert. Click the link displayed in this column to view the details of the Edge or link.
Status	Status of the alert as Active, Closed, or Pending.

Prerequisites

Ensure that you have configured the relevant alerts, along with the notification delay, in Service Settings > Alerts & Notifications. See Configure Alerts and Notifications.