To activate Self-Healing for an existing customer, ensure you have the following prerequisites:

  • The VMware Edge Intelligence (Analytics) service is activated on the VMware SASE Orchestrator. For more information on how to activate the EI service on SASE Orchestrator, contact your Operator Super User.
  • The SASE Orchestrator must be on 5.0.1.0 and the SD-WAN Edges must be running a minimum of 4.3.1 code. You can review the software image installed on each Edge by navigating to Configure > Edges. The table on the Edges page will have a column that displays Software version of Edge per customer.

To activate Self-Healing for an existing Partner customer, perform the following steps:

  1. Log in to the SASE Orchestrator as a Partner user.
  2. In the Partner portal, select a customer, and from the top header, click SD-WAN > Global Settings.
  3. From the left menu, click Customer Configuration.

    The Service Configuration page appears.

  4. In the Edge Intelligence service section, click the Turn On button to activate the EI service.
    Note: You can activate this service only when SD-WAN service is turned on.
  5. Click the Configure button. The Edge Intelligence Configuration pop-up window appears.
    You can activate the Self Healing feature for an existing customer by selecting the Self Healing checkbox in this EI Configuration pop-up window.
  6. Select the Self Healing checkbox to allow EI to provide remediation recommendations to improve application performance. By default, the Self-Healing feature is not activated for the customer. For more information, see the Self-Healing Overview section in the VMware Edge Intelligence User Guide published at https://docs.vmware.com/en/VMware-Edge-Intelligence/index.html.
  7. Click the Update button.
Once the Self-Healing feature is activated for an existing customer, VMware Edge Intelligence (EI) monitors and tracks the VMware SD-WAN network for systemic and application performance issues across Edges provisioned under that customer. EI then gathers data regarding Self-Healing actions and triggers remediation recommendations to the users on the SD-WAN side directly through the incident alert email.
Note: Currently, only Manual remediation is supported by EI. Automatic remediation support is planned in future releases.