As a Skyline administrator, you can activate or deactivate Log Assist within Skyline Advisor Pro.

To activate or deactivate Log Assist:

Prerequisites

Verify that you have the Skyline administrator service role.

Procedure

  1. Log in to Skyline Advisor Pro.
  2. Click Settings -> Advanced.
  3. Under the Advanced section, toggle the switch to the left to deactivate the Log Assist.
    Note:

    Log Assist is turned "ON" by default.

Results

The Log Assist tab within Skyline Advisor Pro displays a message that Log Assist has been deactivated for your account. To upload support bundle files, contact your Skyline Administrator.

As a Skyline admin, you see a notification to enable Log Assist on the Log Assist card within the Dashboard. As a Skyline user, you see a message that Log Assist is deactivated, contact the Skyline Administrator for access.