Log Assist

You can transfer a support bundle to VMware for the purposes of troubleshooting an open Support Request (SR).

Skyline Log Assist streamlines the process of manually gathering and uploading a support bundle used by VMware Technical Support Engineers (TSEs) to help solve customer technical issues. Additionally, VMware TSEs can request the a support bundle that is needed to assist with troubleshooting. The customer approves the request in Skyline Advisor and the requested support bundle is automatically uploaded to VMware Global Support Services (GSS).