Help and Support

You can view the available help and support options, including the Skyline Community, documentation or social media.

Premier Services customers must direct their VMware support-related questions to their Support Account Manager (SAM).

Production Support customers can direct their questions to the Skyline Community. A team of VMware Technical Support Engineers (TSEs) moderates this community and assists customers with questions about Skyline.

Table 1. Additional Resources

Resource	Link
VMware Skyline homepage	https://www.vmware.com/go/skyline
VMware Skyline Documentation	https://docs.vmware.com/en/VMware-Skyline/index.html
VMware Support Experience Blog	https://blogs.vmware.com/kb/support-experience
VMware Skyline on Twitter	https://twitter.com/vmwareskyline

Open Support Request

If you do not receive the help you need using the support paths provided above, you can open a Support Request for Skyline.

To open a Support Request, follow these steps.

1. Within the Cloud Services Console, click Support Center.

2. Click Create Support Request.

3. For Category, choose either Skyline Advisor Pro, or Skyline Collector.

4. Enter a subject for the Support Request.

5. Choose the severity of the problem (1-Critical, 2-High, 3-Medium, 4-Low)

6. Enter a description of the problem you are experiencing.

7. Attach files to the Support Request. You can attach up to 3 files, each up to 5 MB in size.

8. Choose your contact method (email or phone).

9. Enter additional email contacts (optional).

10. Ensure your contact phone, and time zone, are correct.

11. Click Submit.