Welcome to the VMware Skyline documentation page. Use the navigation on the left to browse through the documentation for your release of VMware Skyline. All our documentation is also available in the PDF format, which you can access by clicking the PDF download icon while reading a page or viewing a search result. As you use the VMware Skyline documentation, we want you to know that we value inclusion at VMware. To foster this principle within our customer, partner, and internal community, we removed non-inclusive language from our documentation.

How to Use the VMware Skyline Documentation?

About the version selector Example
To view the different versions of the VMware Skyline documentation, use the version selector, which is available as the Selected product version drop-down menu at the top of each topic.

What is VMware Skyline?

VMware Skyline™ is a proactive self-service support technology available to customers with an active Production Support or Premier Services contract. Skyline automatically and securely collects, aggregates and analyzes customer specific product usage data to proactively identify potential issues and improve time-to-resolution.

This enables richer, more informed interactions between customers and VMware without extensive time investments by Technical Support Engineers. These capabilities transform support operations from reactive, break/fix to a proactive, predictive, and prescriptive experience that produces an even greater return on your VMware support investment.

VMware ensures the privacy and security of your data. VMware Skyline has a robust privacy program. Customer data is transferred to VMware over an encrypted channel and is stored in a secure VMware repository in the US, operated by VMware.

VMware Skyline Collector

The VMware Skyline Collector is a standalone virtual appliance that automatically and securely collects product usage data. Product usage data includes configuration, feature and performance data.Product usage data collected by the Skyline Collector, and sent to VMware, is analyzed.

VMware Skyline Advisor

VMware Skyline Advisor is a self-service, customer-facing portal that allows customers to access proactive findings and recommendations on-demand. Skyline Advisor works in conjunction with Skyline Collector, the virtual appliance that collects product usage data from your VMware environment for analysis by VMware Skyline proactive support technology.The analysis of this data is then presented to you within Skyline Advisor. You access Skyline Advisor via VMware Cloud Services, using a Customer Connect username and password.

Ready to Get Started with VMware Skyline?

Use the navigation on the left to browse through documentation for the VMware Skyline Collector and Skyline Advisor releases.

VMware Skyline Scenario Related Documentation
On-prem You want to analyze your product usage information such as configuration, feature, and performance data while listening for changes and events within the your environment. See the VMware Skyline Collector User Guide.
Cloud You want to view the proactive findings and recommendations after the analyzing your environment. See the VMware Skyline Advisor User Guide.

Are you willing to help product development teams deliver great customer experiences? You can now provide customer feedback directly to the engineering and product development teams to address product improvement opportunities.

Documentation Resources to Help You with VMware Skyline

Access the guides on the left, use the search option at the top, or go directly to sections in the table below.
VMware Skyline Documentation Other Resources
Skyline Planning and Deployment Guide VMware Skyline Overview Demonstration video
Skyline Collector User Guide Hands-on labs(HOL).
Skyline Advisor User Guide VMware Skyline blogs
Skyline Public API Guide VMware Skyline Frequently Asked Questions