How to track all outbound and inbound log requests

Track all the details of previously made log transfer requests.

The Log Library contains the following details:

• Date and Time: The timestamp indicating when the log was generated or updated.

• Inventory Object(s): Information regarding the specific inventory objects or components related to the log.

• Support Request Number: The unique identifier for the associated Support Request.

• Entitlement Account: The account linked to the entitlement for support and services.

• Name: The name of the individual responsible for initiating the log transfer. This may be the customer/user or a VMware Technical Support Engineer (TSE).

• Last Update Date and Time: The timestamp indicating the most recent update made to the log.

• Log Transfer Status: The current status of the log transfer, providing insight into its progress or resolution.

To track log requests:

• Click View Details to view additional information about the log transfer.

You can apply Filter for a log transfer based on the Inventory object, or Log Transfer status. Additionally, you can search by associated SR, Initiated By, and Actioned By.