Associate your Entitlement Account or SaaS Subscription with your Cloud Services Organization.

Perform the following steps provided within the Skyline Setup wizard:

Prerequisites

  • Verify that you created the My VMware or Customer Connect account.

  • Ensure you are using a My VMware account that is associated with the highest-tier of support entitlement that your company has purchased (Production / Premier/Select), and is associated with all Entitlement Accounts (EAs) where you open Support Requests.

    For more details regarding your My VMware account information, see Knowledge Base Article 2011009.

Note:

As of April 1, 2024, all active Skyline customers will be up leveled to Select Support (S360 feature set) in Advisor Pro, regardless of EA level linked to your Organization. This only affects the features available to the customer in Advisor Pro.

Procedure

  1. On the VMware Skyline Advisor wizard, click Link next to the Entitlement Accounts or SaaS Subscriptions that you want to associate with your Cloud Services Organization.
    Displays the Skyline Setup page. Here, you can link your support entitlements. Two Entitlement Accounts and one SaaS Subscription is linked.
    There are two important factors for choosing which available Entitlement Accounts or SaaS Subscriptions to link to your Cloud Services Organization. You must link a minimum of one Entitlement Account or SaaS Subscription to your Cloud Services Organization.
    • Support Level - While Skyline is available to customers with an active Production, Premier, and/or Select Support contract, the Skyline service is tiered based upon the customer's support level. Premier Support customers receive all the features and functionality of Skyline, including Success 360 Insight Reports and have access to both Basic, and Advanced Findings. See VMware KB Article 79286 for additional details.

    • Support Request visibility - When you open a Support Request, it is linked with an Entitlement Account or SaaS Subscription. If you open a Support Request under an Entitlement Account or SaaS Subscription that is not linked with your Cloud Services Organization, that Support Request is not visible within Skyline Advisor. As a result, you are unable to transfer logs to VMware for the Support Request using Skyline Log Assist. Therefore, link any, and all Entitlement Accounts or SaaS Subscriptions to your Cloud Services Organization for which Support Requests are opened under.

      Note:

      Currently, Skyline has associated the SaaS Subscription with the Production Support level to your Cloud Services Organization.

  2. After you link your Entitlement Accounts or SaaS Subscriptions, click Collector Setup.
  3. On the Collector Setup page, you can select you preferred mode of Collector setup.
    The Collector Setup page is displayed with two options: Set Up a Collector for Connected Mode and Set Up a Collector for Disconnected Mode. By default the Connected Mode radio button is selected.
    Important:

    The Set Up a Collector for Connected Mode is selected by default.



    Warning:

    The Set Up a Collector for Disconnected Mode is part of a Tech Preview feature. DO NOT USE unless directed by your VMware Technical Adoption Manager(TAM) or VMware Solution Engineer(SE).

  4. The Collector Setup page provides a hyperlink to this guide and the Skyline Collector download page on My VMware.
    1. Click the Skyline Planning and Deployment Guide to view documentation to assist you with deploying the Skyline Collector virtual appliance.
    2. Click the Skyline Collector download link to download the Skyline Collector virtual appliance in OVA format. Install the Skyline Collector using the vCenter Server - Deploy OVF Template wizard. To complete configuration of the Skyline Collector, see Configure VMware Skyline Collector.
    3. Copy the registration token already created. Use this registration token to register the Skyline Collector with your Cloud Services Organization. For additional details, see Configure VMware Skyline Collector.
    4. Click Proceed.
    5. To verify the collector setup, click Verify Collector Setup.
    6. After you have successfully registered your Skyline Collector, click Verify and Proceed.
      Displays the Skyline Collector Setup page. Click Copy to copy the Token and register the collector. Click Verify and Proceed after registration.
  5. The final step provides a hyperlink for quick access to Skyline Advisor. Click Continue to open Skyline Advisor.

Results

Skyline Advisor Pro will begin displaying inventory details, and Findings & Recommendations, within 4 hours after you complete the initial configuration of your Skyline Collector.

Skyline Advisor will begin displaying inventory details, and Findings & Recommendations, 12-72 hours after you complete the initial configuration of your Skyline Collector.

This includes adding a minimum of 1 product to your Skyline Collector, such as a vCenter Server.

What to do next

To add users to Skyline Advisor, use Identity & Access Management within Cloud Services.