Credential Store stays deactivated till you re-enter the Encryption Key. So any time the VMware Skyline Health Diagnostics service or the appliance is restarted, you must Activate the Credential Store by entering the Encryption key.

If you restart the vmware-shd service or the VMware Skyline Health Diagnostics appliance and log in to the user interface, Activate Credential Store button will be enabled under the Scheduler tab. This is expected behavior.

After the restart of the vmware-shd service or the VMware Skyline Health Diagnostics appliance, the application does not have the Encryption Key with it. The key you have provided is never persisted on the VMware Skyline Health Diagnostics appliance. To get the Credential Store activated after the restart, you must provide the Encryption Key that was used when you activated it for the first time.

Follow the steps below to enable and re-run the scheduler.

Prerequisites

  1. Verify that you can access the VMware Skyline Health Diagnostics user interface.

  2. Verify that you have the administrator privileged user credentials to log in the VMware Skyline Health Diagnostics.

  3. Verify that the Credential Store was activated at least once in the past.

Procedure

  1. Log in to the VMware Skyline Health Diagnostics user interface on a supported web browser using a user with administrator privilege.
  2. Select the Scheduler tab from the top menu.
  3. Click Activate Credential Store.

    Enter Passphrase for Key dialog box is displayed.

  4. Enter the key that you have provided initially to enable the credential store.
  5. If the key validation succeeds, then SAVE button will be enabled.
  6. Click SAVE.

Results

The Credential Store must be activated, all the scheduled analysis will resume running periodically and analysis reports will be sent to the subscribed users using notifications.