Welcome to the VMware Skyline documentation page. Use the navigation on the left to browse through the documentation for your release of VMware Skyline. All our documentation is also available in the PDF format, which you can access by clicking the PDF download icon while reading a page or viewing a search result. As you use the VMware Skyline documentation, we want you to know that we value inclusion at VMware. To foster this principle within our customer, partner, and internal community, we removed non-inclusive language from our documentation.

How to Use the VMware Skyline Documentation?

About the version selector Example
To view the different versions of the VMware Skyline documentation, use the version selector, which is available as the Selected product version drop-down menu at the top of each topic.

What is VMware Skyline?

VMware Skyline™ is a proactive self-service support technology available to you with an active Production, Premier, VMware Success 360 and Aria Suite Universal (formerly vRealize Cloud Universal) contract. Skyline automatically and securely collects, aggregates and analyzes your specific product usage data to proactively identify potential issues and improve time-to-resolution.

This enables richer, more informed interactions between you and VMware without extensive time investments by Technical Support Engineers. These capabilities transform support operations from reactive, break/fix to a proactive, predictive, and prescriptive experience that produces an even greater return on your VMware support investment.

VMware ensures the privacy and security of your data. VMware Skyline has a robust privacy program. Your data is transferred to VMware over an encrypted channel and is stored in a secure VMware repository in the US, operated by VMware.

VMware Skyline Collector

The VMware Skyline Collector is a stand-alone virtual appliance that automatically and securely collects product usage data. Product usage data includes configuration, feature, and performance data. The Skyline Collector gathers information about product usage and sends it to VMware for analysis.

VMware Skyline Advisor

VMware Skyline Advisor is a self-service, customer-facing portal that allows you to access proactive findings and recommendations on demand. Skyline Advisor works along with Skyline Collector, which collects product usage data from your VMware environment for analysis by VMware Skyline proactive support technology. You can then view the analyzed data within Skyline Advisor. Use your Customer Connect login details to access Skyline Advisor through VMware Cloud Services.

Documentation Resources to Help You with VMware Skyline

Access the guides on the left, use the search option at the top, or go directly to sections in the table below.
VMware Skyline Documentation Other Resources
Skyline Planning and Deployment Guide VMware Skyline Overview Demonstration video
Skyline Collector User Guide Hands-on labs(HOL).
Skyline Advisor User Guide VMware Skyline blogs
Skyline Public API Guide VMware Skyline Frequently Asked Questions