Use the InMaintenanceattribute on an alarm object to filter out alarms whose affected objects are in maintenance mode. To enable this functionality, go to the Service Assurance Manager installation directory:

  1. At /opt/InCharge7/SAM/smarts/bin, enter the following command:

                   sm_edit conf/ics/dxa-oi.conf
  2. Uncomment the InMaintenance line as follows:

    #attr    Acknowledged
    attr    InMaintenance
    #attr    Owner
    #attr    TroubleTicketID