Email not received

Note:

Applies to the Email Notifier Adapter.

When the Email Notifier Adapter starts and connects to the Domain Manager and the intended recipient receives no email, the issue is usually an incorrect configuration. The configuration file for the Email Notifier Adapter is mail-notify.conf. This file resides in the BASEDIR/smarts/notifier directory.

There are three parameters that specify where the Email Notifier Adapter delivers information. Parameters needed to receive emaillists these parameters.

Table 1. Parameters needed to receive email

Parameter	Description
MailServer	Name for the mail server. For example: MailServer = "localhost"
SenderId	Email address associated with the adapter. Users can reply to this address. This address must be recognized by the mail server. For example: SenderId = "daemon@localhost"
Recipients	A comma-separated list of the recipients of the emails. The recipients in the list must be recognized by the mail server. For example: Recipients = "root@localhost,recipient@your_company.com"

Check the parameters in the configuration file and verify them with your email administrator. All three must have a valid value for the Email Notifier Adapter to work. For the changes to the configuration file to take effect, the adapter must be restarted.