Because VMware Smart Assurance Service Assurance Manager is an open solution, it is possible to integrate Service Assurance with third-party applications and other VMware Smart Assurance applications by way of Service Assurance Manager (SAM) adapters, as shown in Integration with third-party applications.
The VMware Smart Assurance Service Assurance Manager Adapter Platform, which normalizes data in accordance with the ICIM, enables the import or export of topology and event information. The topology information is stored in the repository of the Global Manager. As event data is forwarded to Service Assurance through the adapters, the system correlates the third-party event data with the corresponding elements in the Global Manager’s repository.
SAM adapters also enable VMware Smart Assurance Service Assurance Manager to forward event information to third-party applications, such as trouble ticketing systems.