This procedure describes how to forward traps generated by the VoIP Performance Manager default threshold documents.

  1. Go to the BASEDIR/smarts/bin directory where the trap exploder is running. For example, if it resides in the Service Assurance Manager installation area, you type the following command to open the trapd.conf file:

                   sm_edit conf/trapd/trapd.conf
  2. To forward VoIP Performance Manager default threshold traps to the VoIP Notification Trap Adapter, copy and paste the FORWARD entries from the pm_trapd.conf file to the trapd.conf file used as the trap exploder.

    The pm_trapd.conf file is located in the VoIP Availability Manager BASEDIR/smarts/conf/voip/pm directory.

    Uncomment the forwarding statements that you would like to use. For the uncommented forwarding statements, specify the <host name>:<port no> of the VoIP Notification Trap Adapter destination that is to receive the trap messages.

  3. Ensure that the ENABLE_FWD parameter is TRUE (default).

  4. Save the file. The modified version of the trapd.conf file is saved to the BASEDIR/smarts/local/conf/trapd directory where the trap exploder is running.

    Any received trap not matching any of the FORWARD entries is discarded.

  5. Restart the trap exploder if necessary. The trap exploder may run from any VMware Smart Assurance product installation. If it is not running as a service, you may use the sm_service command to manually create a service for the SNMP Trap Adapter configured as a trap exploder as described in “Starting the SNMP trap integration components” on page 114.

    For example, here is the UNIX command for restarting a trap exploder service installed as ic-trap-exploder in the Service Assurance Manager installation area:

     /opt/InCharge8/SAM/smarts/bin/sm_service start ic-trap-exploder
  6. Restart the VoIP Notification Trap Adapter if necessary.


    Ensure that the system hosting the VMware Smart Assurance Service Assurance Manager Adapter Platform is running prior to restarting the VoIP Notification Trap Adapter.

    For example, here is the UNIX command for restarting the VoIP Notification Trap Adapter installed as ic-voip-notification-trapd-receiver:

    /opt/InCharge/VoIP/smarts/bin/sm_service start 
  7. Specify the trap destinations in the VoIP Performance Manager. If you do not specify the trap destinations, the VoIP Performance Manager does not send the default threshold traps when conditions trigger the traps.


    Be sure to carefully specify which VoIP Performance Manager traps you want forwarded to the trap exploder and on to the VoIP Notification Trap Adapter. The volume of traps to be forwarded is controlled by your configuration of the VoIP Performance Manager node.

    To specify the trap destinations:

    • Open the VoIP Performance Manager GUI.

      • Edit each threshold document in the vendor folder for the specific individual traps that you want to forward.

      • Specify the destination (host and port) of the trap exploder. The port of the trap exploder is the PORT parameter in the trapd.conf file. Port 162 is the default if no PORT value is specified in the trapd.conf file.

        A set of default threshold documents is provided with every VoIP Performance Manager installation. Table 8 on page 99 lists the names of these prepackaged binary files and the directory path where they reside. The term, <VoIP PM BASEDIR>, in the directory path means the base directory where VoIP Performance Manager is installed.

Table 1. Default VoIP PM threshold documents


<VoIP PM BASEDIR>\User Interface\VoIP Performance Manager\

Threshold documents

Cisco CCM 4









Cisco CUCM 5 and above






Cisco Unity









VMware Smart Assurance VoIP Performance Manager System Guide provides information about threshold documents and setting trap destinations from VoIP Performance Manager.

For additional assistance with customizing threshold trap text, contact VMware Smart Assurance Professional Services.