The SOAP discovery probes use the SOAP protocol to retrieve IP phone information from the Cisco Communications Manager database and to discover the location of the Cisco Publisher database. Depending on the call manager version, this information helps to instantiate Cisco phone topology objects and to establish proper relationships between them. This information also used to create an instance of VoipNetworkService for the Publisher.

  • For Cisco Call Managers Version 5 and above, SOAP discovery probes locate the Cisco Publisher database and discover IP phone groups and IP phones.

  • For Cisco Call Managers Version 4, SOAP discovery probes locate the Cisco Publisher database and discover IP phone groups. “SNMP discovery probes” on page 30 are also used for Cisco Call Managers Version 4.

    SOAP discovery probes require SOAP login credentials. These credentials are configured using the SOAP Access setting for SOAP Access Configurations groups. The setting is accessible through the Device Access Tab of a Polling and Thresholds Console attached to VoIP Availability Manager. Every Cisco Call Manager in the managed environment becomes a member of one of these groups. The procedure to specify login credentials and to modify groups is provided in the VMware Smart Assurance VoIP Availability Manager Configuration Guide.

    If a probe of a Call Manager is successful, VoIP Availability Manager creates an object for each discovered IP phone group, IP phone (for Call Managers version 5), and network service.

    If the probe is not successful, VoIP Availability Manager places the name of the probe (the name includes the name of the device that the probe is probing) on its Pending Elements list. Chapter 4, “Understanding Discovery Results,” provides information about discovery errors and the Pending Elements list.