Impact analysis

Impacts describe the effect of an event or aggregate of events on other elements in the system.

Down root-cause and impacts lists Down root-cause problems and their impacts.

ServiceExeption root-cause problems and impacts lists ServiceException root-cause problems and their impacts..

Table 1. Down root-cause and impacts

Event	Impacts
Card Down	ProxyDown Card CardImpact PackagesSystem USC SystemImpact Composed Card CardImpact
CallManager Down	CallManager Unresponsive VoipProcess Unresponsive CallProcessor BackupActivated MediaService Unregistered GatewayService Unregistered CTIService Unregistered VoiceMailService Unregistered IPPhone Unregistered IPPhoneGroup Degraded CallManagerRedundancyGroup AllComponentsDown ReducedRedundancy AtRisk
CallProcessor Down	Unresponsive IPPhone Unregistered IPPhoneGroup Degraded
CTIService Down	Unresponsive CTIService Unregistered
H323Service Down	Unresponsive
GatewayService Down	GatewayService Unregistered GatewayService DChannelInactive Unresponsive
MediaService Down	Unresponsive MediaService Unregistered
Port Down	ProxyDown ConnectedIPPhone Unregistered
VoiceMailApplication	Unresponsive VoipProcess Unresponsive LayeredOver VoiceMailService Unregistered
VoiceMailService Down	VoiceMailService Unregistered Unresponsive VoiceMailApplication JTAPIException
VoipApplication Down	VoipApplication Unresponsive VoipProcess Unresponsive
VoipNetworkService Down	VoipNetworkService unresponsive VoipProcess Unresponsive
UnitaryComputerSystem Down (including subclasses)	Unresponsive Hosting Service DownSymptoms Composed Card CardImpact Composed UCS SystemImpact

Table 2. ServiceExeption root-cause problems and impacts

Problem	Impacts
CallManager ServiceException	PartialUnresponsive VoipProcess Unresponsive;
VoipApplication ServiceException	PartialUnresponsive VoipProcess Unresponsive VoipElement Unresponsive
VoipNetworkService ServiceException	PartialUnresponsive VoipProcess Unresponsive
VoiceMailApplication ServiceException	PartialUnresponsive VoipProcess Unresponsive