Events for VoIP Availability Manager Cisco elements

Events reported by VoIP Availability Manager with Cisco EP lists the classes of elements managed by VoIP Availability Manager with the Cisco Enablement Pack and the events that may occur for each class.

Note:

When VoIP Performance Manager is integrated with VoIP Availability Manager, the attribute data for VoipCluster, CallManager, H323Service, MediaResourceAggregate, and GatewayService classes is regularly updated by VoIP Performance Manager.

Table 1. Events reported by VoIP Availability Manager with Cisco EP

Class	Events	Description
Card	ProxyDown (not visible)	The card is down
CallManager	RegistrationRejected CallLoadException RegistrationException Unresponsive PartialUnresponsive	Some of the devices attempting to register with this call manager have been rejected during the registration process. This may be due to a capacity limitation The calls in progress and the ratio of active calls to calls in progress have exceeded the threshold. This may indicate too many calls are in the queue, the calls are being delayed, or the calls are not being handled by the call manager. The threshold needs to be tuned accordingly The changes in registered hard phones have exceeded the threshold. This change on real phone registration may indicate a failed subnet, switch or call manager This entity is unresponsive according to the status received, or all of its critical components are unresponsive, or the system hosting the call manager is unresponsive Partial components are unresponsive.
CallManagerRedundancyGroup	PhonesUnavailable GatewayDevicesUnavailable MediaDevicesUnavailable CTIDevicesUnavailable AllComponentsDown AtRisk ReducedRedundancy	None of the call managers in this redundancy group have any phones registered to them. This may be caused by a misconfiguration or a major network fault None of the call managers in this redundancy group have any gateways registered with them. This may be caused by a misconfiguration or a major network fault None of the call managers in this redundancy group have any mediation services registered with them. This may be caused by a misconfiguration or a major network fault None of the call managers in this redundancy group have any CTI ports registered with them. All of the components in the redundancy group are down The number of functioning components is below the AtRiskThreshold At least one component is not functioning but the total number of functioning components is above AtRiskThreshold
CallProcessor	Unresponsive BackupActivated ExceededMaximumUptime DegradedIPPhoneRegistration TrapNotEnabled	This entity is unresponsive according to the status received or all of its critical components are unresponsive This CallProcessor has been activated because the call manager it is backing up has failed The SRST has been performing call processing for too long. The period when it has been active exceeds the threshold. The unregistered IP phones from this call processor has exceeded the threshold. A trap is required to monitor VoIP service, but trap from the underlying device is not enabled.
CTIService	Unregistered RegistrationRejected Unresponsive	CTI service is not registered with any call manager CTI devices attempting to register with call managers were rejected during the registration process. This may be due to a capacity limitation CTI service is unresponsive according to the status received or all of its critical components are unresponsive
GatewayService	ResourceException Unregistered RegistrationRejected DChannelInactive Unresponsive	Some outbound calls failed because gateway channel utilization or port utilization has exceeded the threshold This Media Gateway service is not registered with any call server and hence provides no functionality Some gateway devices attempting to register with this call manager were rejected during the registration process. This may be due to a capacity limitation Media Gateway digital signaling channel is Down This entity is unresponsive according to the status received or all of its critical components are unresponsive
H323Service	CallLoadException Unresponsive	The calls in progress and ratio of active calls have exceeded the threshold. This event may indicate too many calls are in the queue or the calls are being delayed by the call manager. The threshold needs to be tuned accordingly This entity is unresponsive according to the status received or all of its critical components are unresponsive
IPPhone	Unregistered RegistrationRejected	IP phone is not registered with any call agent Attempts by the IP phone to register with the call agent were rejected
IPPhoneGroup	Degraded	Unregistered IP phone percentage exceeds the threshold
MediaService	Unregistered RegistrationRejected Unresponsive	This media service is not registered with any call manager and hence provides no functionality Some media devices attempting to register with this call manager were rejected during the registration process. This may be due to a capacity limitation This entity is unresponsive according to the status received or all of its critical components are unresponsive
UnitaryComputerSystem Host; Switch; Router; Node	ProxyDown (not visible)	Received Down event from IP Manager
VoiceMailApplication	HighPortUtilization JTAPIUnresponsive JTAPIException MailboxException Unresponsive PartialUnresponsive	Inbound port, outbound port, or total port usage exceeds the threshold JTAPI system is out of service or shutdown JTAPI system is in partial service or no JTPAI port is registered The mailbox is almost full This entity is unresponsive according to the status received or all of its critical components are unresponsive Partial components are unresponsive.
VoiceMailbox	HighUtilization	The percentage of mailbox used time exceeds the threshold
VoiceMailService	Unregistered RegistrationRejected Unresponsive	This media service is not registered with any call manager and hence provides no functionality Some voicemail devices attempting to register with this call manager were rejected during the registration process. This may be due to a capacity limitation This entity is unresponsive according to the status received or all of its critical components are unresponsive
VoipApplication	Unresponsive PartialUnresponsive	This entity is unresponsive according to the status received or all of its critical components are unresponsive Partial components are unresponsive.
VoipCluster	MosException VoiceMailDevicesUnavailable	The percentage of calls which have a Mean Opinion Score (MOS) below the threshold set in VoIP Performance Manager during last sample interval has exceeded the poor MOS call percentage threshold None of the call managers in this cluster have any voicemail registered with them. This may be caused by a misconfiguration or a major network fault
VoipNetworkService	Unresponsive PartialUnresponsive	This entity is unresponsive according to the status received or all of its critical or key components are unresponsive Partial components are unresponsive.
VoipProcess	Unresponsive	This entity is unresponsive according to the status received or all of its critical components are unresponsive