The following are additional requirements or deployment considerations for the VMware Smart Assurance Enablement Pack for Cisco (Cisco Enablement Pack):

  • For all CUCM devices to be managed, SNMP must be enabled.

  • The discovery of IP phones and voicemail boxes needs to be enabled during configuration. By default, discovery for these devices and services is not enabled. Modify the settings in the BASEDIR/smarts/conf/voip/voip.conf file, as described in the VMware Smart Assurance VoIP Availability Manager Configuration Guide.

  • During the discovery process, the critical processes need to be running on the device. If they are not running, VoIP Availability Manager will not discover the application.

    The cert-cisco.conf file lists the VoIP Cisco applications that are currently discovered and monitored, along with their critical, key, and non-critical processes. “Description of Cisco configuration files” on page 20 provides more information about the cert-cisco.conf file and processes.

    Monitoring of critical and non-critical processes may be set using the Polling tab of the Polling and Threshold console, under VoIP Process Groups. The VMware Smart Assurance VoIP Availability Manager Configuration Guide provides instructions on managing groups and setting polling parameters.