If you manually install the service for VoIP Availability Manager, be sure to specify the --java option. Java support is required for Cisco support.
If you do not specify the --java option, the following error message appears in the VoIP Availability Manager log file (for example, VoIP-AM_en_US_UTF-8.log) in the BASEDIR/smarts/local/logs directory:
April 12, 2009 5:57:28 PM EDT voip-cisco-init@1808: : ********************************************************* * * * Java support is not enabled. It is required for * * Cisco support. * * Please restart the server with a --java option. * * * *********************************************************