If you manually install the service for VoIP Availability Manager, be sure to specify the --java option. Java support is required for Cisco support.

If you do not specify the --java option, the following error message appears in the VoIP Availability Manager log file (for example, VoIP-AM_en_US_UTF-8.log) in the BASEDIR/smarts/local/logs directory:

April 12, 2009 5:57:28 PM EDT  voip-cisco-init@1808: :
          *********************************************************
          *                                                       *
          * Java support is not enabled.  It is required for      *
          * Cisco support.                                        *
          * Please restart the server with a --java option.       *
          *                                                       *
          *********************************************************