VoIP Performance Reporter

VoIP Performance Reporter is an add-on module to VoIP Performance Manager.

VoIP Performance Reporter is able to capture and record information from multiple devices and applications throughout the Avaya or Cisco VoIP network, to produce charts, graphs, and reports to help administrators visualize and understand important trends across the VoIP environment. This historical information is the lifeblood of capacity planning, trend analysis, and problem resolution.

Interactive charting for on-the-fly analysis, consolidated event and performance data reporting, and a comprehensive set of performance and service-level reports help administrators measure, police, and manage the effectiveness of VoIP assets. Further, the accurate usage data provided in these reports make capacity planning, and thus the maximization of operational cost savings, a straightforward, low effort, low risk task.

VoIP Performance Reporter reports and their use shows the high-level report types created by VoIP Performance Reporter and the functional areas where each report type can be used.

Table 1. VoIP Performance Reporter reports and their use

Domain	Report	Service level	Capacity planning	Troubleshooting
Voice	Voice Quality	x	x
	Voice Quality Exception			x
Calls	PBX Call Load	x	x
	Call Failure			x
	Long Duration			x
	Location Calls	x	x	x
Routing	Route Pattern Availability	x	x	x
	IP Trunk Availability	x	x	x
	IP Trunk Utilization		x	x
	PSTN Trunk Availability	x	x	x
	PSTN Trunk Utilization		x	x
Hardware	Phone Report		x	x
	Node Utilization		x	x