What to do if the Collector-Manager does not start

Error message shown in log file

If you see this type of error message in the log files, verify the samOss.jar file from the Alcatel-Lucent 5620 SAM installation is correctly installed in the M&R server. See Performing post installation tasks.

SEVERE   -- [2014-12-01 02:19:22 EST] -- StreamCollector::start(): 
Error while starting com.watch4net.apg.ubertext.parsing.retriever.StreamRetrieverException: 
Error while creating JMS context for source jnp://hostname:1099
at com.watch4net.apg.ubertext.parsing.retriever.JMSListenerRetriever$JMSConnection.<init>(JMSListenerRetriever.java:404)
at com.watch4net.apg.ubertext.parsing.retriever.JMSListenerRetriever$JMSConnection.<init>(JMSListenerRetriever.java:329)
at com.watch4net.apg.ubertext.parsing.retriever.JMSListenerRetriever.startAutomaticRetrieving(JMSListenerRetriever.java:127)
at com.watch4net.apg.ubertext.parsing.DataRetriever.startAutomaticRetrieving(DataRetriever.java:227)
at com.watch4net.apg.ubertext.collector.Collecting.scheduleCollecting(Collecting.java:148)
at com.watch4net.apg.ubertext.collector.StreamCollector.start(StreamCollector.java:129)
at com.watch4net.apg.v2.collector.CollectorManagerImpl.startComponents(CollectorManagerImpl.java:601)
at com.watch4net.apg.v2.collector.CollectorManagerImpl.start(CollectorManagerImpl.java:665)
at com.watch4net.apg.v2.collector.Bootstrap.serviceStart(Bootstrap.java:91)
at com.watch4net.apg.v2.collector.Bootstrap.main(Bootstrap.java:140)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:483)
at com.watch4net.apg.module.plugin.service.Bootstrap.main(Bootstrap.java:59)