Verify that your XenServer credentials are accepted for the XenServer hypervisor by checking your log file.
- Open the Server Manager log file in the opt/InCharge/ESM/smarts/local/logs directory.
- Locate the credential messages.
For example, the following messages indicate that the XenServer credentials are accepted:
[December 3, 2014 7:27:40 AM EST +990ms] t@1262713152 SM_ProtocolEngine-1 19488 IC Console - V188.8.131.52 DISC-*-CAL_FR-Credential_Util::addCredential : was called for credential: XEN-<IP_Address> [December 3, 2014 7:27:41 AM EST +663ms] t@1262713152 SM_ProtocolEngine-1 19488 IC Console - V184.108.40.206 DISC-*-CRT_CRED-Credential_Util::addCredential: Creating credential: XEN-<IP_Address>