When you change the tools or duration of a level in an enabled path, the following is true:

  • Notifications escalated beyond this level are unaffected.

  • Notifications not yet escalated to this level are subject to the new duration or tools.

  • Notifications currently at the modified level are rescheduled according to the new duration or use the new tools.

    The following example illustrates what happens when the duration of a level is increased:

    1. A notification enters Level 1 of an escalation path at 1 P.M. The duration of the level is 20 minutes and the notification is scheduled to escalate to Level 2

    2. at 1:20 P.M.

    3. At 1:10 P.M., the duration of this level is increased to 30 minutes. As a result, the notification is rescheduled to escalate to Level 2 at 1:30 P.M.

      The following example illustrates what happens when the duration of a level is decreased:

    4. A notification enters Level 1 of an escalation path at 1 P.M. The duration of the level is 30 minutes and the notification is scheduled to escalate to Level 2

    5. at 1:30 P.M.

    6. The notification is scheduled to enter Level 2 at 1:30 P.M. The duration of Level 2 is 5 minutes and the notification is scheduled to enter Level 3 at 1:35 P.M.

    7. At 1:20 P.M., the duration of Level 1 is decreased to 10 minutes. As a result, the notification escalates to Level 2 immediately. At Level 2, the notification is scheduled to escalate to level 3 at 1:25 P.M. because the duration of Level 2 is 5 minutes.

      A change in duration will not cause a notification to escalate more than one level.