Business topology

The Global Manager loads instances of the following topology element types from the import datafiles of the Business Impact Manager. The topology includes offering types, subscriber types, and hierarchical groups:

• Offering types:

  • ServiceOffering

  • BusinessProcess

• Subscriber types:

  • ServiceSubscriber

  • Customer

  • Organization

  • BusinessUnit

  • LOB

  • Department

• Hierarchical groups:

  • HierarchicalGroup

    “Business Impact Manager elements” on page 26 and “Text import datafile service.data.template” on page 69 describe the offering type and subscriber type topology elements. “Text import datafile topology-group.data.template” on page 77 and the Service Assurance Manager Configuration Guide describe the hierarchical group topology elements.