Business Impact Manager uses instances of certain ICIM classes to create a data model representation of the managed business topology within its repository. ICIM is based on the Common Information Model developed by the Distributed Management Task Force. The data model, shown in Business data model, represents the managed business elements and the relationships between them.

Figure 1. Business data model

As shown in the figure, BusinessProcess is a subclass of ServiceOffering, and Customer, Organization, BusinessUnit, LOB, and Department are subclasses of ServiceSubscriber.