The Service Assurance Manager collects a wealth of notification data. To make this data available to operations personnel, Report Manager can be implemented with Service Assurance Manager.

Report Manager (Report Manager), which includes a Structured Query Language (SQL) Data Interface, extracts notifications by way of a Notification List from Service Assurance, passes them to an Open Database Connectivity (ODBC) driver, and stores the notification information in a relational database. The database uses a special database schema designed for notifications.

Notification information can then be extracted from the database, and imported into Crystal Enterprise Reports or some other user-selected report application.

The Report Manager includes predefined report files (in Crystal format) that can be used to display or print a wide variety of operational and management reports. The predefined report files include:

  • Day-to-day operations reports

  • Operations management reports

  • Maintenance reports

  • Business impact reports