The notification data can be used to generate management reports that provide high-level views of service quality and staff performance. For example:

  • An operator workload report that lists the workload of operators through their ownership of active notifications

  • A post mortem report that lists recently cleared events, sorted by duration

  • An acknowledged events report that lists active, acknowledged root-cause events

  • An unassigned events report that lists events that no one owns

  • All active and inactive events for a specific element, showing the overall health of the element