In this section, you can find steps to create manual and automated Remediation Rules.


The Actions must be pre-defined before creating the Remediation Rule. There are some pre-defined set of actions available in the Actions page which can be used while creating the Remediation Rule. The relevant connection for the corresponding action must be configured with required authentication details and then selected in a rule.. For creating Actions and Connections, see Configuring Actions chapter.


  1. Go to https://Telcocloud serviceassurance-ui-IP.
  2. Enter the username and password.
  3. Click Next.
  4. Navigate to Administration > Alarms Management > Rules.
  5. Click Add.
    An Add Rule page appears.
  6. Under Description, update the following parameters:
    • Name: Provide a name for the Remediation Rule. Only letters, numbers, hyphens, and underscores are allowed.
      Note: While creating the Remediation Rule, ensure that you do not use manual_ string in the rule name.
    • Description: Provide a description for the Remediation Rule.
    • Path Type: From the drop down menu, select the path type for the Remediation Rule.
    • Rule Type: From the drop-down menu, select the rule type for the Remediation Rule. The supported values are listed in the selection drop-down menu.
      • If the Path Type is Remediation and the Rule Type is Manual, you can select only one event.
      • If the Path Type is Remediationand the Rule Type is Automated, you can select multiple events.RemediationRuleAutomated
  7. Click Next.
  8. Under Events & Filters, you have Events and Filters.
    • For Events, select the Event Name, and class type is, and the root cause from the drop-down menu. For example, Unresponsive, Switch, and it is not a root cause.
      Note: The Events selection is mandatory, and you cannot duplicate the Events selection criteria.
    • For Filters, select the Property, Expression from the drop-down menu, and enter the Value.
      Note: The filter is an optional field
      • To add multiple filters, click Add Group. The OR condition tag is used when you add filters from different groups.
      • To add multiple properties for a given filter within the same group, click Add Condition. The AND condition tag is used when you add filters within the same group.
  9. Click Next.
  10. Under Escalation, update the following parameters.
    • Duration: The duration represents the Smoothing Interval for momentary events. Select the duration in seconds.
    • Actions: From the drop-down menu, select the required action. Once you select the relevant action, the corresponding parameter field appears and you can enter a message for the parameter.RemediationRuleEscalationAutomated
  11. Click Save.
    If an event matches the Remediation Rule, an action is triggered in the backend, and you can see the Remediation status in the Tasks page.