This topic provides steps to create an automated remediation rule using Slack action and execute it from Notification console.


  1. Go to https://Telcocloud serviceassurance-ui-IP.
  2. Enter the username and password.
  3. Click Next.
  4. Navigate to Administration > Alarms Management > Rules.
  5. Click Add.
    An Add Rule page appears.
  6. Under Description, update the following parameters:
    • Name: Provide a name for the Escalation Rule. Only letters, numbers, hyphens, and underscores are allowed.
    • Description: Provide a description for the Remediation Rule.
    • Path Type: From the drop down menu, select the path type as Remediation.
    • Rule Type: From the drop-down menu, select the rule type as Automated.
    Add rule
  7. Click Next.
  8. Under Events & Filters, you have Events and Filters.
    • For Events, select the Event Name, and class type is, and the root cause from the drop-down menu. For example, Unresponsive, WirelessAccessPoint, and it is not a root cause.
    • For Filters, select the Property, Expression from the drop-down menu, and enter the Value.
      Note: The filter is an optional field.
      • To add multiple filters, click Add Group. The OR condition tag is used when you add filters from different groups.
      • To add multiple properties for a given filter within the same group, click Add Condition. The AND condition tag is used when you add filters within the same group.
    Add Rule
  9. Click Next.
  10. Under Escalation, update the following parameters.
    • Duration: The duration represents the Smoothing Interval for momentary events. Select the duration in seconds.
    • Actions: From the drop-down menu, select the required action. Once you select the relevant action, the corresponding parameter field appears and you can enter a message for the parameter.Add rule
  11. Click Save.

What to do next

If an event matches a given Slack-Remediation-Automated rule, an action is triggered at the backend automatically, and you can view the status of the rule along with the sub-tasks from the Tasks UI as shown in the following screenshot.

. Add rule