The Workspace ONE Access log files can help you debug and troubleshoot. The log files that follow are a common starting point. Additional Workspace ONE Access service logs can be found in the logs directory. For Workspace ONE Access connector log-file information, see the Installing Workspace ONE Access Connector guide.

Table 1. Log Files
Component Location of Log File Description
Workspace ONE Access Service Logs /opt/vmware/horizon/workspace/logs/horizon.log Information about activity on the service, such as entitlements, users, and groups.
Configurator Logs /opt/vmware/horizon/workspace/logs/configurator.log Requests that the Configurator receives from the REST client and the web interface.
Update Logs /opt/vmware/var/log/update.log


A record of output messages related to update requests during an upgrade of Workspace ONE Access.

Linux. The files in the /opt/vmware/var/log/vami directory are useful for troubleshooting. You can find these files on all virtual machines after an upgrade.

Apache Tomcat Logs /opt/vmware/horizon/workspace/logs/catalina.log Apache Tomcat records of messages that are not recorded in other log files.