You can perform an online upgrade of the Workspace ONE Access service to a specific version instead of the latest available version, if required.

Note: To upgrade to the latest available version, see Perform an Online Upgrade to Workspace ONE Access 22.09.

Prerequisites

  • Ensure that you meet the prerequisites listed in appropriate version of the upgrade guide. You can access the upgrade guides from the Workspace ONE Access documentation center.
  • Verify that the virtual appliance is powered on and functioning.

Procedure

  1. Log in to the Workspace ONE Access virtual appliance as the root user.
  2. Run the following updatemgr.hzn command. 
    /usr/local/horizon/update/updatemgr.hzn updateinstaller
  3. Run the following command to update the appliance to a specific version. 
    /usr/local/horizon/update/configureupdate.hzn provider --url https://vapp-updates.vmware.com/vai-catalog/valm/vmw/5C08B358-F782-11E1-8F08-78776188709B/newVersion
    where newVersion is the version to which you want to upgrade.
    • To upgrade to version 20.10.0.1 use: 
      /usr/local/horizon/update/configureupdate.hzn provider --url https://vapp-updates.vmware.com/vai-catalog/valm/vmw/5C08B358-F782-11E1-8F08-78776188709B/20.10.0.1

    Messages that occur during the upgrade are saved to the update.log file at /opt/vmware/var/log/update.log.

  4. Restart the virtual appliance.
    reboot
  5. Check the version of the upgraded appliance. 
    vamicli version --appliance
    The new version is displayed.
  6. After you upgrade all the nodes in your Workspace ONE Access deployment, use the diagnostics dashboard to monitor system information health.
    1. Log in to the Workspace ONE Access console.
    2. Select Dashboard > System Diagnostics Dashboard.
    3. If your deployment consists of more than one Workspace ONE Access appliance, select the appliance you want to monitor.
    4. Check the status of the various services.

Results

The upgrade is complete.