Only certain combinations of Android and Knox plugin versions with device ownership and profile types are compatible to make devices work with Workspace ONE Assist.
| Android 8.0 with Knox versions earlier than 3.4.1 | Android 9.0 with Knox versions earlier than 3.4.1 | Android 10.0 with Knox 3.4.1 or later | Android 11.0 with Knox 3.4.1 or later | |
|---|---|---|---|---|
| Work Profile | Not supported - Knox Service Plugin is not available. | Supported by enabling remote control within Profile Owner using the Knox Service Plugin and Premium Knox License. See How Do You Enable Remote Control with Samsung Knox Service Plugin. | Supported - remote control is enabled on the work profile by default. | Supported - remote control is enabled on the work profile by default. |
| Premium Work Profile | Not supported - Knox Service Plugin is not available. | Supported by enabling remote control within Profile Owner using the Knox Service Plugin and Premium Knox License. See How Do You Enable Remote Control with Samsung Knox Service Plugin. | Supported by enabling remote control within Profile Owner using the Knox Service Plugin and Premium Knox License. See How Do You Enable Remote Control with Samsung Knox Service Plugin. | Supported by enabling remote control within Profile Owner using the Knox Service Plugin and Premium Knox License. See How Do You Enable Remote Control with Samsung Knox Service Plugin. |
| COPE (personal side) | Supported - Assist pushed as an Internal app to the personal side can view and control the screen within the personal space ONLY. | Supported - Assist pushed as an Internal app to the personal side can view and the control the screen. | Supported - Assist pushed as an Internal app to the personal side can view and control the screen. | Not supported - Assist app can ONLY be installed within the Work Profile through the Managed Play Store and cannot view or control the personal side. |
| BYOD (personal side) | Not supported - Assist app can ONLY be installed within the Work Profile through the Managed Play Store and cannot view or control the personal side. | Not supported - Assist app can ONLY be installed within the Work Profile through the Managed Play Store and cannot view or control the personal side. | Not supported - Assist app can ONLY be installed within the Work Profile through the Managed Play Store and cannot view or control the personal side. | Not supported - Assist app can ONLY be installed within the Work Profile through the Managed Play Store and cannot view or control the personal side. |
