Workspace ONE Assist supports Remote Control for Android, macOS, Windows 10, and Windows Mobile devices. iOS devices are supported but only as far as the Remote View feature.

Android Devices

  • Android devices managed by Workspace ONE Intelligent Hub 19.02 or later.
    • Download and install the latest version of the Workspace ONE Assist APK from the My Workspace ONE ™ documentation repository (https://my.workspaceone.com/).
    • Android devices running Android 5.1 (Lollipop) or later support Remote View ONLY without a corresponding service application.
    • Android devices running Android 4.4 (Kit Kat) and later support full remote control with a corresponding OEM-specific service application installed. Download and install this OEM-specific service application by visiting the My Workspace ONE ™ documentation repository (https://my.workspaceone.com/). Devices manufactured by Samsung and Sony both support full remote control without a corresponding OEM-specific service application.
    • Samsung devices operating with a Work Profile in a BYOD or COPE enrollment require the Knox Service Plugin application (except those running Android 10 and later) to be installed after the Assist Agent is installed. For more information, see How Do You Enable Remote Control with Samsung Knox Service Plugin.
    • On Samsung devices without the KNOX libraries, Workspace ONE Assist supports Remote View, File Manager, and Command Line client tools only. The Remote View functionality requires that the device end user allows screen sharing at the start of a session.
      • On devices running Android 9 and older, this is a one-time prompt.
      • On devices running Android 10 and later, this prompt must be accepted by the device end user at the start of each Assist session.

    For details, see Supported Features by Enrollment Type and Ownership, Android and Full Remote Control Support by Original Equipment Manufacturer (OEM) and Model, Android.

Windows 10 Devices

  • Windows 10 devices running Windows 10 Anniversary Update (version 1607, code named Redstone 1) or later for Enterprise and Professional editions only.
  • Windows 10 Enterprise Long-Term Servicing Channel (LTSC)
  • Windows 10 in Kiosk Mode
  • 64-bit processor required.
  • Managed by Workspace ONE Intelligent Hub 1907 or later.
  • Unmanaged Windows 10 devices enrolled with Registered Mode are also supported. For details on configuring registered mode, see Enroll with Registered Mode.
  • Download and install the latest version of the Workspace ONE Assist agent (MSI file) from the My Workspace ONE ™ documentation repository (https://my.workspaceone.com/).

iOS Devices

Managed iOS devices can only be viewed using Remote View, a feature in Workspace ONE Assist. iOS devices do not require a separate Assist app.

  • iOS devices running version 12.2 or later.
  • Managed by Workspace ONE Intelligent Hub 19.3 or later.

  • On Workspace ONE UEM version prior to 2101, no configurations needed to enable Remote view on iOS devices

  • On Workspace ONE UEM version 2101 or later, a privacy flag is introduced to enable or disable Remote View on iOS devices at an Organization Group (OG) level.

    To configure the privacy flag, navigate to Groups & Settings > All Settings > Devices & Users > General > Privacy. On the Privacy screen, turn on or off the Remote Control flag for each ownership type. On existing Customer Organization Groups, this flag value remains the same as the previous value set prior to the 2101 upgrade. On new Customer Organization Groups, this flag is disabled by default. To enable Remote view, turn on the flag for the necessary ownership types.

macOS Devices

macOS devices can only be remotely controlled with the Share Screen client tool provided they are within these specifications and environments.

  • Managed by Workspace ONE Intelligent Hub 1912 or later.
  • Workspace ONE UEM 1912 or later.
  • macOS devices running 10.13 (High Sierra) or later.
    • Note:

      With regard to the permission prompts for the Remote View and Remote Control functions on macOS devices, be aware of the following.

      • macOS devices running version 10.13 (High Sierra) and 10.14 (Mojave) allow the Share Screen feature by default. No additional permissions are required to share the screen, therefore, no prompt is displayed at the beginning of a Share Screen session.
      • For macOS devices running version 10.15 (Catalina), the Share Screen and Remote View features both require that you enable the Screen Recording permission to Workspace ONE Assist in the Privacy tab of Security & Privacy preferences, located in System Preferences. Only during the first time you initiate a Share Screen session with a qualifying macOS device, an access request popup displays including a convenience link to this privacy setting in System Preferences.
      • Similarly, macOS devices running version 11 (Big Sur) or later must enable Screen Recording permission to Workspace ONE Assist for both Remote View and Share Screen features. This permission is configured in a slightly different way for version 11:

        Enable Screen Recording by navigating to System Preferences > Security & Privacy > Privacy tab > Screen Recording then select the Lock icon to unlock the Privacy settings and enter the Administrator password. This is a one-time activation by the end user.

  • Download and install the latest version of the Workspace ONE Assist agent from the My Workspace ONE ™ documentation repository (https://my.workspaceone.com/).

Windows Mobile

  • Windows Mobile/CE running .NET 2.0 or later.
  • Managed by Workspace ONE Intelligent Hub 6.0.4 or later.
  • Download and install the latest version of the Workspace ONE Assist agent (MSI file) from the My Workspace ONE ™ documentation repository (https://my.workspaceone.com/).