Domain Name Service is optional for on-premises multiple server deployments of Workspace ONE Assist. Domain Name Service is NOT required on single-server deployments (App+Core+Portal+CP).
In multiple server deployments, the Workspace ONE Assist server requires a forward lookup zone and three DNS records within the forward lookup zone. These records enable devices to communicate properly with the components within the Workspace ONE Assist server. The forward lookup zone, the host record, and service records all must point to the Workspace ONE Assist server.
|Forward Lookup Zone
Create a forward lookup zone that points to your Workspace ONE Assist server.
The forward lookup zone must be named.
|Host (A) Record
The Host (A) Record must be named the following.
|Service Coordinator Service Records
Custom Lookup Zone
You can use a custom Forward Lookup Zone with the Domain Name Service in place of the prescribed zone above. Full instructions on entering a custom lookup zone are provided in steps 11 and 14 of the Advanced (Custom) Installation of Workspace ONE Assist.