The Device Details page allows you to track detailed device information and quickly access user and device management actions.

You can access the Device Details page by either selecting a device's Friendly Name from the Device Search page, from one of the available Dashboards or by using any of the available search tools with the Workspace ONE UEM console.

Android devices running Android M utilize power saving options for idle apps and devices. If a user unplugs a device and leaves it stationary, with its screen off, for a period of time, the device goes into Doze mode, where it attempts to keep the device in a sleep state. There will be no network activity during this time.

Additionally, App Standby mode allows the device to determine that an app is idle when the user is not actively using it. When devices are in either state, the Workspace ONE UEM console will not receive reports on device details. When the user plugs a device in to charge or opens an app, the device will resume normal operations and reporting from AirWatch apps installed on the device to the Workspace ONE UEM console resumes.

Use the Device Details menu tabs to access specific device information, including:

  • Summary – View general statistics such as enrollment status, compliance, last seen, platform/model/OS, organization group, contact information, serial number, power status including battery health, storage capacity, physical memory and virtual memory. Zebra devices feature a panel displaying detailed battery information. You can also view the Workspace ONE Intelligent Hub and which version of any applicable OEM is currently installed on the device.
  • Compliance – Display the status, policy name, date of the previous and forthcoming compliance check and the actions already taken on the device.
  • Profiles – View all MDM profiles currently installed on a device.
  • Apps – View all apps currently installed or pending installation on the device.
  • Content – View status, type, name, priority, deployment, last update, and date and time of views, and provide a toolbar for administrative action (install or delete content).
  • Location – View current location or location history of a device.
  • User – Access details about the user of a device as well as the status of the other devices enrolled to this user.

The menu tabs below are accessed by selecting More from the main Device Details tab.

  • Network – View current network (Cellular, Wi-Fi, Bluetooth) status of a device.
  • Telecom – View all amounts of calls, data and messages sent and received involving the device.
  • Notes – View and add notes regarding the device. For example, note the shipping status or if the device is in repair and out of commission.
  • Certificates – Identify device certificates by name and issuant. This tab also provides information about certificate expiration.
  • Products –View complete history and status of all packages provisioned to the device and any provisioning errors.
  • Custom Attributes – Enable you to use advanced product provisioning functionality.
  • Files/Actions – View the files and other actions associated with the device.
  • Event Actions – Allows you to take action on a device when predetermined conditions are met
  • Shared Device Log – View history of device in terms of Shared Device, including past check-ins and check-outs and current status.
  • Troubleshooting – View Event Log and Commands logging information. This page features export and search functions, enabling you to perform targets searches and analysis.
    • Event Log – View detailed debug information and server check-ins, including a Filter by Event Group Type, Date Range, Severity, Module, and Category.

      In the Event Log listing, the Event Data column may display hypertext links that open a separate screen with even more detail surrounding the specific event. This information enables you to perform advanced troubleshooting such as determining why a profile fails to install.

    • Commands – View detailed listing of pending, queued, and completed commands sent to the device. Includes a Filter enabling you to filter commands by Category, Status, and specific Command.
  • Compromised Detection – View details about the compromised status of the device including the specific Reason for the status and how Severe the status is.
  • Status History – View history of device in relation to enrollment status.
  • Targeted Logging - View the logs for the Console, Catalog, Device Services, Device Management, and Self Service Portal. You must enable Targeted Logging in settings and a link is provided for this purpose. You must then select the Create New Log button and select a length of time the log is collected.
  • Attachments – Use this storage space on the server for screenshots, documents, and links for troubleshooting and other purposes without taking up space on the device itself.