The More drop-down on the Device Details page enables you to perform remote actions over-the-air to the selected device. The actions listed below vary depending on factors such as device platform, Workspace ONE UEM console settings, and enrollment status.

Note: Device admins can no longer send the Clear Device Passcode or Change Device Passcode once a passcode is already set for devices running Android 7.0 (Nougat). Admins can still set a passcode, but only when the device has no passcode, PIN, or pattern .
  • Add Tag – Assign a customizable tag to a device, which can be used to identify a special device in your fleet.
  • Workspace ONE Intelligent Hub Query – Send a query command to the Workspace ONE Intelligent Hub on the device to ensure it has been installed and is functioning normally.
  • Change Device Passcode – Replace any existing device passcode used to access the selected device with a new passcode. The new passcode is displayed on the Change Passcode screen.
    • Take note of the passcode before clicking the Change Passcode button.
    • Select the Change Passcode button to proceed.
    • You can close the window or select Cancel and check back later, meaning: if you are unable to notate the passcode or relay the passcode to the end user, you can re-initiate a Change Device Passcode action at a later time.
  • Change Organization Group – Change the device's home organization group to another existing OG. Includes an option to select a static or dynamic OG.
    • If you want to change the organization group for multiple devices at a time, you must select devices for the bulk action using the Block selection method (using the shift-key) instead of the Global check box (next to the Last Seen column heading in the device list view).
  • Change Ownership – Change the Ownership setting for a device, where applicable. Choices include Corporate-Dedicated, Corporate-Shared, Employee Owned and Undefined.
  • Clear Passcode (Container) – Clear the container-specific passcode. To be used in situations where the user has forgotten their device's container passcode.
  • Clear Passcode (Device) – Clear the device passcode. To be used in situations where the user has forgotten their device's passcode.
  • Clear Passcode (SSO) – Clear the SSO passcode, for situations where the user has forgotten their single sign-on passcode.
  • Delete Device – Delete and unenroll a device from the console. Sends the enterprise wipe command to the device that gets wiped on the next check-in and marks the device as Delete In Progress on the console. If the wipe protection is turned off on the device, the issued command immediately performs an enterprise wipe and removes the device representation in the console.
  • Device Information (Query) – Send an MDM query command to the device to return information on the device such as friendly name, platform, model, organization group, operating system version, and ownership status.
  • Device Wipe – Send an MDM command to wipe a device clear of all data and operating system. This action cannot be undone.
  • Edit Device – Edit device information such as Friendly Name, Asset Number, Device Ownership, Device Group Device Category.
  • Enroll – Send a message to the device user to enroll their device. You can optionally use a message template that can include enrollment information such as step-by-step instructions and helpful links. This action is only available on unenrolled devices.
  • Enterprise Reset – Enterprise Reset a device to factory settings, keeping only the Workspace ONE UEM enrollment.
    • Windows Desktop Only: Enterprise Reset restores a device to a Ready to Work state when a device is corrupted or has malfunctioning applications. It reinstalls the Windows OS while preserving user data, user accounts, and managed applications. The device will resync auto-deployed enterprise settings, policies, and applications after resync while remaining managed by Workspace ONE.
  • Enterprise Reset – Enterprise Reset a device to factory settings, keeping only the Workspace ONE UEM enrollment.
    • Windows Desktop Only: Enterprise Reset restores a device to a Ready to Work state when a device is corrupted or has malfunctioning applications. It reinstalls the Windows OS while preserving user data, user accounts, and managed applications. The device will resync auto-deployed enterprise settings, policies, and applications after resync while remaining managed by Workspace ONE.
  • Find Device – Send a text message to the applicable Workspace ONE UEM application together with an audible sound designed to help the user locate a misplaced device. The audible sound options include playing the sound a configurable number of times and the length of the gap, in seconds, between sounds.
  • Lock Device – Send an MDM command to lock a selected device, rendering it unusable until it is unlocked.
  • Lock SSO – Lock the device user out of Workspace ONE UEM Container and all participating applications.
  • Mark Do Not Disturb – Mark the device not to be disturbed, preventing it from receiving messages, emails, profiles, and any other type of incoming interaction. Only those devices that are actively Marked Do Not Disturb have the action Clear Do Not Disturb available, which removes the restrictions.
  • Override Job Log Level – Override the currently specified level of job event logging on the selected device. This action sets the logging verbosity of Jobs pushed through Product Provisioning and overrides the current log level configured in Android Hub Settings. Job Log Level Override can be cleared by selecting the drop-down menu item Reset to Default on the action screen. You can also change the Job Log Level under the Product Provisioning category in Android Hub Settings.
  • Query All – Send a query command to the device to return a list of installed applications (including Workspace ONE Intelligent Hub, where applicable), books, certificates, device information, profiles, and security measures.
  • Reboot Device – Reboot a device remotely, reproducing the effect of powering it off and on again.
  • Remote Management – Take control of a supported device remotely using this action, which starts a console application that enables you to perform support and troubleshoot on the device. Android devices require Remote Control Service to be installed on the device.
  • Request Device Log – Request the debug log for the selected device, after which you can view the log by selecting the More tab and selecting Attachments > Documents. You cannot view the log within the Workspace ONE UEM console. The log is delivered as a ZIP file that can be used to troubleshoot and provide support.

    When you request a log, you can select to receive the logs from the System or the Hub. System provides system-level logs. Hub provides logs from the multiple agents running on the device.

    Android Only: you can retrieve detailed logs from corporate-owned Android devices and view them in the console to resolve issues on the device quickly.

For more information, see Request Device Log.

  • Send Message – Send a message to the user of the selected device. Select between Email, Push Notification (through AirWatch Cloud Messaging), and SMS. Push notification requires Airwatch applications like Hub, Boxer etc which must have been launched at least once.
  • Start/Stop AWCM – Start/Stop the Cloud Messaging service for the selected device. VMware AirWatch Cloud Messaging (AWCM) streamlines the delivery of messages and commands from the Admin Console. The AWCM eliminates the need for end users to access the public Internet or use consumer accounts such as Google IDs.
  • Sync Device – Synchronize the selected device with the UEM console, aligning its Last Seen status.