View a detailed description of each action that can be run on a device, remotely from the Workspace ONE Express console.

  • Activation Lock Bypass – Clear the Activation Lock on an iOS device. With the Activation Lock enabled, the user requires an Apple ID and password before taking the following actions: disabling Find My iPhone, factory wipe, and reactivate to use the device.
  • Clear Passcode – Clear the device passcode. To be used in situations where the user has forgotten their device's passcode.
  • Delete Device – Delete and unenroll a device from the console. Sends the enterprise wipe command to the device that gets wiped on the next check-in.
  • Device Check-In – Send an MDM query command to the device to return basic information on the device such as friendly name, platform, model, operating system version, and ownership status.
  • Device Wipe – Send an MDM command to wipe a device clear of all data and operating system. This puts the device in a state where recovery partition is needed to reinstall the OS. This action cannot be undone.
  • Disable Lost Mode – Use this command to unlock a DEP or supervised device stuck in Lost Mode. When Lost Mode is disabled by an administrator, the device returns to normal functionality.
  • Edit Friendly Name – Edit the Friendly Name of a device. A Friendly Name is the label you assign to a device to help you differentiate it from other devices, particularly devices of the same make and model.
  • Enterprise Reset – Enterprise Reset a device to factory settings, keeping only the Workspace ONE Express enrollment.
  • Enterprise Wipe – Enterprise Wipe a device to unenroll and remove all managed enterprise resources including applications and profiles. This action cannot be undone and re-enrollment will be required to manage this device again.
  • Find Device – Send a text message to the applicable application together with an audible sound.
  • Location – Reveal a device's location by showing it on a map using its GPS capability.
  • Lock Device – Send an MDM command to lock a selected device, rendering it unusable until it is unlocked.
  • OS Update – Push an operating system update to one or more iOS (version 9 or later) or macOS devices. Applicable only to supervised, DEP-enrolled devices.
  • Request Device Check-In – Request that the selected device check itself in to the Workspace ONE Express console. This action updates the Last Seen column status.
  • Send Message – Send a message to the user of the selected device. Select between Email, Push Notification (through AirWatch Cloud Messaging), and SMS.