You can test the connection between Workspace ONE UEM, Zebra printer and the print server to ensure that the connection is established correctly and accurately.

To test the connection:

  1. Navigate to Devices > Peripherals > List View and locate the Zebra printer you connected to the network.
  2. Turn On the Zebra printer. The printer should appear in the UEM console within 60 seconds.
  3. Verify that the Last Seen column shows the printer to be checked in and is online.
  4. Select the printer’s Friendly Name to launch a device summary window.
  5. Select Device Query and then select Soft Reset.
  6. Select the Event Log tab and verify that the Event Log shows both the Device Query and Soft Reset actions that you initiated.
  7. Make sure that the Zebra printer is rebooted.