Sometimes, the logon duration is not available even if you have logged on to some new sessions after setting up the vRealize Operations for Horizon environment. It is mainly caused by time synchronization issue. Synchronize time on all the components (Connection Server, EventDB, and Desktop) to solve this problem.


  1. Synchronize time on Broker Agent, Desktop Agent, and EventDB.
  2. Restart Broker Agent.
  3. Log in to new session.