If problems occur after you install and configure vRealize Operations for Horizon , you can collect log files and send the files to VMware for technical support.
Create a vRealize Operations Manager Support Bundle Download vRealize Operations for Horizon Broker Agent Log Files vRealize Operations for Horizon broker agent does not operate as expected, you can download the broker agent log files and send the log files to VMware for support. Download vRealize Operations for Horizon Desktop Agent Log Files vRealize Operations for Horizon desktop agent is not operating as expected, you can download the desktop agent log files from the remote desktop and send the log files to VMware for support. View the Collection State and Status of a Horizon Adapter Object vRealize Operations Manager user interface. This information can help you diagnose and troubleshoot adapter problems. Horizon Collector and Horizon Adapter Log Files vRealize Operations Manager user interface. Log files are organized in log type folders. Modify the Logging Level for Horizon Adapter Log Files Remove Adapter Instance Horizon solution. You cannot just select the Horizon adapter and click the Remove Instance button to remove the Horizon adapter instance. Doing so leads to the deletion of both Horizon and vCenter adapter instances. Cleanup Objects Firewall Rules vRealize Operations Manager , you must apply the firewall rules on vRealize Operations Manager again. Licensing Skipping data collection as there is not V4H license error message if your license key is not correct. Communication Issues Between Horizon Adapter and Agents Horizon adapter and the agents, check if the firewall ports are open. If the firewall ports are not open, then open ports 3091–3094 and ports 3099–3101. Post Upgrade Configurations vRealize Operations Manager , you must restart collector, rewrite and reopen the vRealize Operations Manager firewall ports, and restart the firewall . Agents-Related Issues Missing Metrics vRealize Operations for Horizon environment. Missing Logon Duration vRealize Operations for Horizon environment. It is mainly caused by time synchronization issue. Synchronize time on all the components (Connection Server, EventDB, and Desktop) to solve this problem.
