If the vRealize Operations for Horizon broker agent does not operate as expected, you can download the broker agent log files and send the log files to VMware for support.

About this task

By default, broker agent log files are purged after one week.


  1. Log in to the Horizon Connection Server host where the broker agent is installed as an administrator.
  2. Navigate to C:\ProgramData\VMware\vRealize Operations for Horizon\Broker Agent\logs on the Horizon Connection Server host.

    The logs directory contains the broker agent log files.

  3. Use an archive program to create a ZIP file that contains the log files in the logs directory.
  4. Send the ZIP file to VMware for support.