Earlier versions of broker and desktop agents are unable to communicate with the Horizon Adapter.

Problem

Broker and desktop agents from vRealize Operations for Horizon 6.1 or earlier cannot communicate with the Horizon Adapter by default.

Cause

vRealize Operations for Horizon 6.2.1 and later enforce TLS 1.2, but earlier versions use TLS 1.0. If you cannot upgrade agents to a newer version, you can disable TLS on the adapter.

Solution

  1. Open the /usr/lib/vmware-vcops/user/plugins/inbound/V4V_adapter3/work/msgserver.properties file on the vRealize Operations Manager collector node.
  2. Add the following command: 
    enforcesslprotocols=false
  3. Restart the Horizon Adapter.
  4. On the Horizon Connection Server host where the broker agent is installed, pair the broker agent with the adapter again.