You can follow troubleshooting procedures to view log files and resolve some problems that might occur after you install and configure vRealize Operations for Horizon .
Oracle Event Databases You might encounter an error when connecting the vRealize Operations for Horizon broker agent to an Oracle event database.
Logon Duration Missing The logon duration for some sessions might be unavailable in vRealize Operations for Horizon . This problem occurs when the time on different components is not synchronized.
Legacy Agent Connectivity Earlier versions of broker and desktop agents are unable to communicate with the Horizon Adapter .
Viewing Agent Log Files You can access vRealize Operations for Horizon broker and desktop agent log files for troubleshooting.
Viewing Horizon Adapter Log Files You can access Horizon Adapter log files in vRealize Operations Manager to use for troubleshooting.
Modify the Logging Level for the Horizon Adapter You can modify the level of logs recorded on the collector node that contains a Horizon Adapter instance.
Create a Support Bundle If the Horizon Adapter does not operate as expected, you can create a vRealize Operations Manager support bundle that includes log and configuration files for analysis.