When performing license-related operations in vRealize Automation 7.6, the corresponding tasks get into an non-responsive state, and continue to run longer than expected time.

Cause

This occurs when FIPS is enabled in vRealize Suite Lifecycle Manager.

Solution

  1. Disable FIPS in vRealize Suite Lifecycle Manager by selecting Lifecycle Operations > Home > Settings > FIPS Mode Compliance.
  2. Cancel the request that is in progress from the Requests page. Alternatively, you can delete the request by using the API.
  3. Initiate the cancelled request. If it is a system-scheduled request, the request is automatically initiated after a specific time interval.
    Note: The FIPS mode must be disabled in vRealize Suite Lifecycle Manager to avoid this issue. If FIPS is enabled, then the issue occurs.