You can upgrade from earlier versions of Workspace ONE Access to the latest version if you conform to vRealize Suite Lifecycle Manager supported form-factor. Otherwise, the upgrade must be performed outside vRealize Suite Lifecycle Manager. After an upgrade, you can reimport Workspace ONE Access by initiating the inventory sync operation in vRealize Suite Lifecycle Manager. For more information, refer to the Installing vRealize Automation with vRealize Suite Lifecycle Manager Easy Installer for vRealize Automation and VMware Identity Manager documentation.

Note:
  • If the Workspace ONE Access installation, upgrade, or scale out request is displayed as an IN PROGRESS or FAILED state in vRealize Suite Lifecycle Manager, do not remediate the cluster.
  • If Workspace ONE Access is clustered through vRealize Suite Lifecycle Manager, use the Power ON and Power OFF options to bring down the cluster and then reboot or shut down.
  • When you deploy Workspace ONE Access with vRealize Suite Lifecycle Manager, do not change the Workspace ONE Access host name. For more information, refer to the VMware Workspace ONE Access documentation.

Prerequisites

  • In a clustered environment, ensure that the Postgres Cluster Health Status setting is healthy by enabling the Trigger Cluster Health option for your product on the Environments page. After your request is complete, review the notifications for your product and verify that your status is healthy. If your status is unhealthy, use the Power ON option to remediate your cluster prior to an upgrade.
  • Verify that you have taken a snapshot of Workspace ONE Access nodes.
  • Verify that you have mapped your product binaries. For more information, see Configure product binaries.
  • For a clustered Workspace ONE Access upgrade, disengage all standby nodes in the load balancer so that network traffic is not routed to standby nodes. Re-engage the standby nodes after upgrade is complete.

Procedure

  1. On the Lifecycle Operations page, click Manage Environment.
  2. Navigate to the Global Environment instance.
  3. Click View Details > Upgrade..
  4. Under the Product details section, you can select the following repository type.
    Option Description
    Repository URL When you select this option, you can manually add the local upgrade file location in the virtual appliance.
    vRealize Suite Lifecycle Repository When you select this option, you can enter the upgrade path available after mapping the binaries through vRealize Suite Lifecycle Manager.
    VMware Repository Select this option and select the version. The upgrade is performed using the online source.
  5. Click and run the pre-check.
  6. Click Submit.