VMware Identity Manager Day 2 operations such as upgrade or root password update fails when the root password of VMware Identity Manager expires.
Solution
- Login to the virtual appliance console of VMware Identity Manager in vCenter Server.
- Update the root password of the VMware Identity Manager virtual appliance.
- Login to vRealize Suite Lifecycle Manager and run the inventory sync of VMware Identity Manager. Update the root password of VMware Identity Manager when retrying a failed inventory sync request.
- Trigger the Day 2 operations of VMware Identity Manager.