vRealize True Visibility Management Pack for ServiceNow

15 APR 2021 | Build 17869143

06 OCT 2020 | Build 17002634

What's in the Release Notes

The release notes cover the following topics:

About vRealize True Visibility Management Pack for ServiceNow

The VMware vRealize® True Visibility™ Management Pack for ServiceNow is an embedded adapter for vRealize Operations (vROps) that contextualizes vRealize data by collecting ServiceNow CMDB configuration items (CIs) and mapping those vRealize objects based on a user-defined schema.

Version Release Date Description
4.0.0 15 APR 2021

Added CMDB population and synchronization

Improved alert synchronization with option for creating alerts, events or incidents

3.0.0 06 OCT 2020 Initial General Availability release for VMware vRealize® True Visibility™


For more information, see the product documentation


Before You Begin

  vROps Requirements ServiceNow Requirements

vRealize Operations 7.x or 8.x

All ServiceNow supported versions (Kingston+)
Connection vROps hostname or IP address

A ServiceNow host address

A configuration file (see: Creating a Configuration File (ServiceNow)

Note:ServiceNow calls are made to the​Table API​ and​ CMDB Meta API​.

Credentials N/A
A least privileged user with itil credentials is required (see: Creating a Least Privileged User (ServiceNow)


Known Issues/Limitations

The following known issues/limitations exist for the currently-released version of the Management Pack:

  • This product supports only a single adapter instance/single ServiceNow target.
  • Proxies are not supported.
  • CMDB Sync is not compatible with the ServiceNow Discovery Plugin.
check-circle-line exclamation-circle-line close-line
Scroll to top icon